Shipping
We will be closed for Thanksgiving on November 25th and 26th. All orders placed after 12pm MT on Wednesday, November 24th will ship out when we reopen on Monday, November 29th.
UPS and USPS have experienced some delays with shipments. Some USPS shipments have been delayed up to 10 business days. UPS 2nd Day Air is currently unavailable.
Order Processing
Orders placed Monday - Friday prior to 12:00 pm (MST) will be processed and leave our facility the same day. Orders placed after 12:00 pm (MST) Monday - Friday, on a weekend, national holiday, or on days we choose to observe national holidays, will be processed and leave our facility the following business day.Our order processing times and the date the order leaves our facility are not included in any estimated or guaranteed shipping times.
In the event you need to make any changes to your order, please let us know as soon as possible. We can cancel orders and make changes to orders that are scheduled to be shipped the same day Monday - Friday up until 1:00 pm (MST).
Occasionally, processing times can vary or be delayed. Please review some of the potential reasons for delays below.
- An incomplete or inaccurate shipping address or any requested changes made to your order.
- Orders awaiting payment by check or money order will be processed and shipped in accordance with our typical order processing times once full payment is received and processed.
- Items on backorder will be processed and shipped in accordance with our typical order processing times once the items are back in stock.
- On occasion, orders are processed on national holidays. Due to mail service closures, these orders will not leave our facility until the following business day. In these cases, the additional processing time is NOT included in estimated or guaranteed delivery timing.
Domestic Shipping
We currently offer domestic shipping methods to the United States and all US Territories through US Mail or UPS. Our international shipping policy and methods can be found under International Shipping.Free shipping is available on domestic orders of $100 or more or with a valid promotional code and qualifying order. Orders that receive free shipping will be sent by our discretion via USPS or UPS. Expedited shipping methods can be selected at checkout at their current pricing.
Our minimum standard shipping and handling cost for most orders start at $6.99.
Shipping costs are calculated by the product weight, length, order subtotal, shipping address, and associated handling costs. In some states, we are required to collect state sales tax on shipping costs. The full list of states can be found under Tax.
A shipping quote can be calculated on the shopping cart page once your product has been added to the cart and prior to filling out checkout information. The shipping quote may change if items, quantities, or shipping address is changed prior to checkout. Final shipping costs, including any applicable state sales tax, will be calculated at checkout.
All orders are carefully packaged and shipped in a padded envelope or corrugated box. Each package will include tracking information that will be emailed to you on the day the order is processed.
All shipping costs, including any applicable state sales tax, are non-refundable for any shipping method that is not guaranteed.
Shipping methods that are not guaranteed only show estimated delivery times. Estimated delivery times are shown for guideline purposes only. Delivery on non-guaranteed methods can be delayed for a variety of reasons. In some rare situations orders can take 15 or more business days to arrive. If you have any concerns about the status or tracking of your order, please contact us.
Any refused order that does not arrive back to us is ineligible for a refund.
Please contact us if you selected a guaranteed shipping method that was not delivered within the guaranteed delivery time frame.
Domestic Shipping Methods USPS (US Mail)
US Mail - First Class
- Estimated delivery time is 5-15 business days.
- This method is not guaranteed to be delivered on any specific date. In some cases, it can take longer than fifteen (15) business days to arrive.
- This method includes tracking information that will be emailed with your shipping confirmation.
US Mail - Priority
- Estimated delivery time is 3-10 business days. Delivery times shown at checkout are based on the distance between our locations.
- This method is not guaranteed to be delivered on any specific date. In some cases, it can take longer than ten (10) business days to arrive.
- This method includes tracking information that will be emailed with your shipping confirmation.
US Mail - Express
- This method is guaranteed to be delivered within three business days. The guarantee does not include the day it leaves our warehouse. Please review our order processing information for additional details that can affect delivery timing.
- This method includes tracking information that will be emailed with your shipping confirmation.
UPS
UPS - Ground
- Estimated delivery time is 3-5 business days.
- This method is not guaranteed to be delivered on any specific date and delivery dates can change over the course of shipment. In some cases, it make take longer than five (5) business days to arrive.
- This method includes tracking information that will be emailed with your shipping confirmation.
UPS - 2nd Day Air (Currently Unavailable)
- Guaranteed delivery time is two (2) business days.
- This method is guaranteed to be delivered two business days following the date it leaves our facility. Please review our order processing information for details that can affect delivery timing.
- This method includes tracking information that will be emailed with your shipping confirmation.
UPS - Next Day Air
- Guaranteed delivery time is one (1) business day.
- This method is guaranteed to be delivered one business day following the date it leaves our facility. Please review our order processing information for details that can affect delivery timing.
- This method includes tracking information that will be emailed with your shipping confirmation.
Order Tracking
All orders will be shipped with tracking information. A tracking number will be sent to you via email when your order has shipped. Please allow up to 24 hours after shipment for tracking information to become available from the shipping carrier.
Backorders
We work hard to maintain accurate inventory levels. In the rare occasion that product sells out before your order is processed, your order will be placed on backorder. Most backorders will be processed and shipped within 1-3 weeks.Shipping to PO Boxes
We do ship to PO Boxes; however, you must select a US Mail shipping method.Order Cancellation Policy
You may cancel an order before it has shipped. Please keep in mind we do our best to provide fast processing times. If you need to cancel your order, please contact us as soon as possible. If your order has shipped and cannot be cancelled, you may return eligible products for a refund. See return policy above.Tax
We are required to collect states sales tax in some states. If you are shipping an order to AK, AZ, AR*, CO*, DC*, FL, GA*, HI*, IL*, IN*, IA, KS*, KY*, LA*, ME, MD, MI*, MN*, NE*, NV, NJ*, NC*, OH*, OK, PA*, RI*, SD*, UT, VA, VT*, WA*, WI*, WV*, WY, we are required to collect state sales tax on all products purchased. States with a (*) notation also require tax to be collected on shipping costs.
International Shipping
We currently offer international shipping to Australia and Canada. We do not ship to any other countries at this time. Shipping methods for orders being shipped to US Territories or US addresses can be found under Domestic Shipping.Free shipping is not available on any orders being shipped outside of the US.
A shipping quote can be calculated on the shopping cart page once your product has been added to the cart and prior to filling out checkout information. The shipping quote may change if items, quantities, or shipping address is changed prior to final checkout. Shipping costs will be calculated at checkout.
Shipping costs applied at checkout are calculated by the product weight and length, order subtotal, and shipping address. We carefully package and ship all orders in a padded envelope or an appropriately sized box.
The shipping and handling price applied at checkout only covers our cost for shipping and handling fees associated with the order leaving our facility. Duties, taxes, and additional fees applied by the destination country are NOT included in our shipping and handling costs.
Order processing times and the date the order leave our facility are not included in any estimated delivery times.
Orders may be delayed by customs. We recommend contacting customs directly for updates and information. Once the order has cleared customs, it will be delivered through your local postal carrier. In some extreme cases, international shipments can take up to eight (8) weeks to arrive.
International Shipping Methods
GlobalPost International
GlobalPost Economy
- Estimated delivery time is 14 - 28 business days. This varies greatly depending on the destination and customs processing times. In some cases, orders can take longer than 28 business days to arrive.
- Door-to-country tracking included.
- This method is not guaranteed to be delivered on any specific date.
GlobalPost Standard
- Estimated delivery time is 7 - 21 business days. This varies greatly depending on the destination and customs processing times. In some cases, orders can take longer than 21 business days to arrive.
- Door-to-door tracking included.
- This method is not guaranteed to be delivered on any specific date.
International Duties, Taxes, and Fees
All duties, taxes, and additional fees are the sole responsibility of the customer. This includes all fees due beyond the shipping and handling costs paid to Fix My Blinds when the order is placed. Our shipping and handling costs do NOT include any duties, taxes, and fees that may be applied by the destination country or local postal service. Our shipping and handling price applied at checkout only covers our cost for shipping and handling fees associated with the order leaving our facility. Duties, taxes, and fees are NOT calculated or collected at checkout.Duties and taxes are typically determined by and paid to the destination country. Additional fees may be applied by the destination country or local mail courier. These fees are sometimes referred to as brokerage fees or ancillary fees and are dependant on the destination country, border services, and local mail courier policies.
Any unclaimed or refused orders returned to us may be subject to additional customs fees, taxes and postage due. These fees are the sole responsibility of the customer and will be deducted from any eligible refund amount.
Any unclaimed, refused, or returned order that does not arrive back to us is ineligible for a refund.
Any shipping and handling costs paid to Fix My Blinds are non-refundable.
Any duties, taxes, fees collected by the destination country or local mail courier cannot be refunded by Fix My Blinds.
Please contact your local customs office or mail courier with additional questions.
Customs
Customs processing can take anywhere from a few days to a few weeks. Your local customs or border services office should contact you if there are any delays or additional information needed for your order.Once an item reaches customs we are unable to provide any information or status updates on your order. We recommend contacting your local customs office with any questions.
In some cases you may need to provide additional invoice information. To obtain a copy of your invoice please log in to your account on Fixmyblinds.com or contact us, and we can send you a copy.